Terms

ORDER TIMELINE
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Our company handcrafts all products within 10 – 14 business days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 10 – 14 business days to be created for you.

Look for the following image if a product is ready for shipment immediately:
RichRed

HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:
* Hand Wash, cold water, mild soap
* Line Dry
* Cool Iron if Necessary
* Do Not Bleach
* Do Not Use Fabric Softener
* Follow all Care Instructions that come with your item (s)

Your product(s) can be damaged if:
* Put in a clothes dryer
* Product (s) are washed using bleach
* Product (s) are washed with fabric softener
* Product (s) are washed on warm or high temperature heat cycles
* Product (s) are ironed on medium or high heat
* Product (s) are not washed separately

Custom orders
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.

SHIPPING
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Our company ships through the following carriers
* USPS Priority, Tracking information will be provided to you upon shipment of your package (s)

International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through USPS Priority

Handmade Happiness by Ruth, LLC is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
To remain ethical in my business practices, I cannot mark international shipments as “gifts”.

Cost calculations
We do our best to apply fair shipping costs to each order.

* We charge a low, flat shipping rate to be fair to all customers.
* We offer free shipping to the US on all orders over $149.
* International orders over $149 will receive a $6 discount on shipping.

Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 10 – 14 business days to be handmade.

Lost or Damaged Items
Handmade Happiness by Ruth, LLC is not responsible for any errors made by the USPS.

* If your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact me and I will do what I can on my end to sort things out with the USPS.
* If the item is damaged in shipping due to improper handling, please take a photo of the damaged package BEFORE you open it so that we can work together to get the Post Office to cover shipping for a replacement item.

Thank you for understanding that I am as much at their mercy to get your item to you as you are to receive it.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective. Buyer is responsible for providing correct spelling on all personalized items.

Additional non-returnable items:
* Gift cards
* Wetbags with tags removed

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@handmadehappinessbyruth.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@handmadehappinessbyruth.com and send your item to: 265 Parkway Street Winchester, VA 22601

Shipping
To return your product, you should mail your product to: 265 Parkway Street Winchester, VA 22601

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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